8.2 Plugin Removal
How to remove the Copysafe Web plugins
Copysafe Web provides two types of plugins for web browsers, an OCX
(ActiveX) for all Internet explorer web browsers and IE clones, and
a DLL for all Mozilla browser clones which include Firefox, Chrome,
etc.
To uninstall either of these plugins go to Control panel > Add/Remove
programs and locate its uninstaller from the program list. Note that
unless the web browser in question is shut down during installation
then the plugin may not be removed while in use.
Copysafe Helper Service
The Copysafe Helper Service (as listed in your Windows Services) provides
support for copy protected media and is a shared service, utilized
by many different programs. The Copysafe Helper Service does not track,
record or send data across the Internet. It is not spyware and can
never be conceived as being malicious because its sole purpose is
to manipulate the clipboard, and until such time as its functions
are fired by an application that uses it, it does nothing at all.
There is no reason to remove the Copysafe Helper Service which has
been installed and utilized on many millions of computers since 1999.
For verification of authenticity all components are code signed by
ArtistScope using Microsoft Authenticode certificates.
Copysafe Helper Service and CSHelper components
Removing plugins and programs that utilize the Copysafe Helper Service
will not remove the service itself. This is by design and a safeguard
against negligence that could cause other applications to fail because
many different programs utilize the Copysafe Helper Service as a shared
service. The Copysafe Helper Service is comprised of the following
files:
64-bit (Sept 2010) - CSDriver64.SYS - CSHelper64.EXE - CSInstru64.DLL
32-bit (Sept 2010) - CSDriver32.SYS - CSHelper32.EXE - CSInstru32.DLL
How to remove the Copysafe Helper Service and CSHelper
Manual removal of these components is not recommended because they
are related to a Windows service, registry keys and other programs.
However a special removal tool is now available to stop the service
and remove its components for all versions of the service. It will
also warn you if there are other programs installed that may be dependent
on this service:
- ArtistScope Web Browser
- ArtistScope DRM
- ArtistScope Media Player
- Copysafe Movie
- Copysafe PDF
- Copysafe Web
- DRM Client
- Guardou PDF
- Guardou Web
Before the CopySafe Service uninstaller will remove the service, the
above listed programs must be uninstalled first. To remove these programs:
- Control Panel > Remove Programs
- Uninstall the program
- Restart the computer
- Then run the CopySafe Removal Tool
Some files may be left that were in use at the time, however they
will be removed automatically after a system restart.
Forced Removal
To remove the CopySafe Runtime Service without having to remove dependent
programs you can run the uninstaller from a command-line:
CopySafe_Removal.exe /force
Note: Unless the runtime is updated or re-installed, any Copysafe
dependant programs are likely to crash.
Registry Cleanup
To remove any registry keys for programs that may be dependent on
the runtime:
CopySafe_Removal.exe /clean
Note: Only use this option if all ArtistScope programs have been removed
manually and their removal may have been botched.
Download the CopySafe Removal Tool
CopySafe Removal Tool - Download
here (631 Kb)
Repair the Copysafe Helper Service
To replace or repair an installation of the CopySafe Runtime Service,
simply install the latest version of one the ArtistScope applications
listed above. |
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