ASPS Web Site Protection : ArtistScope browser crashes after login

You cannot post Forum | Search |  Register | Login

Kendo

Group : Authors
Posts : 37
Joined: 2017-01-10

Posted On: 2017-01-10 at 13:01

We use ASPS for our website, and recently our users started to experience crashes after successfully completing login process. We tested it on 5 different computers. 3 computers having Windows 10 crashed. 2 others had Windows 8.0 and 8.1 and they worked perfectly. Do you know what that might be?


Support

Group : Admin
Posts : 128
Joined: 2016-09-29

Posted On: 2017-01-10 at 13:03

When the ArtistScope browser starts, go to Help > About > Diagnostics and see if the service started ok.

If the Copysafe Service is running ok, look at the web page delivered following your login and check it for code errors.




facebook
twitter
email